Glenn introduces a new Cloud 9 initiative which compels staff to engage in small talk with the customers; Jonah's parents make a surprise visit to the store; Dina and Garrett make a wager to see which of them can smile the longest.
A new initiative forces employees to be friendlier to their customers, and Amy gets to know Jonah's parents and finds out he hasn't been completely truthful with them. The new policy also inspires Dina and Garrett to find out who can hold a smile longer.—imdb-60