Julie has a blast from the past when the visiting area manager turns out to be an old colleague. Margaret is thinking of going on holiday but doesn't know where to go and Kieran is growing a beard, much to the amusement of Katie and Andy.
When the Area Manager, Craig "The Falcon" (Lee Boardman) arrives at Valco, more than a few feathers are ruffled. Meanwhile Kieran grows a beard, making Andy tease him about his beard.