The dialog when the episode sounded fake--real fake. Friday, Gannon and the Captain are talking about "wildcat" tow-trucks and their dialog is strictly to educate the viewer. I think they should have taken another tactic, as it just came off as a lecture--not a real conversation. The episode improves greatly after this--fortunately.
Much of the episode consists of Friday and Gannon tracking down complaints about one wildcat operator in particular. A guy named Anzo apparently is quite the chiseler--charging outrageous rates, fixes repairs not covered or preying on people who don't speak English. The problem is that Anzo is slick--always having an out in case there is a complaint. However, after a while, Anzo's towing service goes too far--beating up a rival tow driver AND towing a car where the driver was deceased!! John Sebastian, who had appeared previously on this show, was particularly good as one of the scum-bags working with Anzo.
Overall, an odd show, as the detectives are working on towing contracts--one of the more mundane services done by the police. Still, despite this it is interesting and worth seeing.